Acceptance of Terms
Your use of services offered by Orderliv (referred to Services in this document) is subject to the terms of a legal agreement between you and Orderliv. This page explains how the agreement is made up, and sets out some of the terms of that agreement (referred as Terms of Service (TOS) in this document). The name ' Orderliv ' has been used interchangeable with ' Orderliv.com'.
You can accept the Terms by:
• Clicking to accept or agree to the Terms, where this option is made available to you by Orderliv in the user interface for any particular Service;
• Actually using the Services. In this case, you understand and agree that Orderliv will treat your use of the Services as acceptance of the Terms from that point onwards.
What Orderliv offers?
Orderliv provides the following services through our website and apps:
1 the ability to order food or beverages for pick up or delivery from participating local restaurants (Participating Restaurants or shops)
2 the ability to read reviews about the food and beverages offered by participating local restaurants or Shops
3 the ability to post your own reviews about your experience in ordering food or beverages from Participating Restaurants or shops.
4. the ability to order on table or book a table .
Our website content
The Orderliv website may include content, information or links to third parties or third party websites such as menus of local restaurants or Shops, photos and reviews of their food.
There will be instant and survey based recommendations , while doing so we are just recommending the products to our users and it is on their personal good Judgments to purchase, book ,order online or use the product. orderliv hold no liability in doing so.
Orderliv has not verified the accuracy of the content or information obtained from third parties and posted on its website, such as our Participating Restaurants. Orderliv makes no warranties about information provided by third parties or hosted on third party websites with the exception of the Price Guarantee which relates to Orderliv refunding you the difference between the listed delivery menu item(s) price on the website and the price from ordering the same delivered item(s) directly from the Participating Restaurants if the price listed on the website is higher. In this case, the lower price cannot be associated with specials or vouchers or errors in the menu by the Participating Restaurants.
Orderliv does not charge the users of its website for ordering food online. However in addition to the value of the chosen dishes some Restaurants may have a minimum order value or a delivery fee that may vary between different suburbs. These fees and restrictions are not extra fees or restrictions from Orderliv. They are conditions set up from our Partnering Restaurants for their delivery business and are not under the influence of Orderliv
Nor does Orderliv endorse any content provided by third parties or posted on third party websites. That information and those links may be used by you at your own risk. Whilst we hope that you will have a good experience ordering food or beverages through our website or apps, Orderliv does not warrant that any food or beverages supplied by Participating Restaurants is safe and fit for consumption.
No Endorsement of Content
Some of the content available through the Properties may include materials that belong to third parties. We also obtain business addresses, phone numbers and other contact information from third party vendors who obtain their data from public sources. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Properties. We do not screen or investigate third party material before or after including them on our Properties. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Properties. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Properties, but shall not be liable for any delay or inaccuracies related to such updates.
Third party content, including those posted by our users, do not reflect our views or that of our parent, subsidiary, affiliated companies, employees, officers, directors, or shareholders. In addition, none of the content available through the Properties are endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content. In addition, we do not assume responsibility or liability for any claims, damages or losses resulting from your reliance or use of the Properties, any Third Party Properties or the materials contained herein or therein. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
Using our online ordering service
If you use the online ordering features of the website, then:
1)you must only use the website if you are 18 years or older, or otherwise under the supervision of an adult or guardian
2)you agree to accept full responsibility for all your activities on our website and online ordering
3)you are solely responsible for maintaining the confidentiality of your personal details, password and payment details.
Orderliv reserves the right to refuse service, terminate, your access to the website, or online ordering, remove or edit any content or cancel your orders in its sole discretion and without notice to you.
In the event of dispute or chargeback regarding online payment, you should contact Orderliv directly to resolve the dispute and not the restaurant.
Using our website
1)Only use the website for your personal use
2)Do not copy, distribute or publish any part of the website other than as may be reasonably necessary to use the website for its intended purpose
3)Do not to use or launch any automated system or program in connection with the Orderliv website or its online ordering functionality.
4)Do not to collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website
Orderliv do not warrant that your use of the online ordering service or website will be uninterrupted and we do not warrant that any information (or communication) transmitted via the online ordering service or website will be transmitted reliably, accurately, in a timely manner or at all. The website and app, as well as the online ordering services, provided by Orderliv are provided on an "as is" basis and may be subject to delay or downtime.
Orderliv do not give warrant that the online ordering service or website is free from viruses or anything else which may have a harmful effect on any technology.
Additionally, whilst Orderliv will try to allow uninterrupted access to the online ordering service or website, access to the online ordering service or website may be suspended, restricted or terminated at any time.
Orderliv reserves the right to substitute, change, suspend, modify or remove without notice any information or service on the website or forming part of the online ordering service from time to time. Your access to the online ordering service and/or website may also be occasionally restricted to allow for repairs, maintenance or the introduction of new services.
Orderliv will endeavour to restore such access as soon as practicable. Orderliv assumes no responsibility for functionality which is dependent on your browser or other third party software to operate (including, without limitation, RSS feeds). Orderliv may also withdraw any information from the online ordering service or website at any time.
Registration and accounts
You must register with Orderliv and open an account with us if you want to use the online ordering facility provided through the website or apps. This is so that we can provide you with easy access to view your order, view your past purchases and modify your preferences
Orderliv reserves the right to decline a new registration or to cancel an existing registration at any time
When you have successfully registered with Orderliv, you will either be asked to enter a user defined password at time of creation or automatically be allocated a password for your account.
It is your responsibility to keep the password confidential and immediately notify us if you suspect any unauthorised use of your email address or any breach of security, or if any authorised third party becomes aware of that password. You agree that if you
disclose to any person your user name or password, they are authorised to act as your agent for the purposes of using (and/or transacting via) on the website. You are entirely responsible if you do not maintain the confidentiality of your password and Orderliv is not liable to you if another person orders food or beverages on your behalf after stealing your password.
Orderliv requires that all accounts must be registered with a regularly accessed, valid personal email address, so that we can communicate with you. We reserve the right to close without notice, any accounts which have been registered with someone else's email address or with temporary email addresses. Users may be required to re-validate their accounts if we believe they have been using an invalid email address.
If any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if a non-Australian user pretends to be a user, or disrupts the website in any way, we reserve the right to close their account(s).
In making your dining reservations, you represent to us that all information provided to us in such process is true, accurate and correct. You also agree to only make one (1) reservation per person during any individual meal time (for example, lunch, dinner etc.), and agree not to resell or attempt to resell a reservation. You acknowledge that any false booking of dining reservations may cause Orderliv or the Restaurants to incur substantial economic damages and losses for which you may be held accountable.
In connection with your use of the Reservation Service, you may receive communications from us and/or the Restaurant, including, but not limited to, reservation confirmations, reminders, request for feedback, no-show and cancellation confirmations or any other
correspondence relating to your reservation or dining experience. Such communications may be via phone, email, or other method as determined by us or the Restaurants.
In the event you need to change your reservation, you may follow the instructions outlined by Orderliv, if any, or contact the Restaurant directly. If you need to cancel a reservation, you may cancel through the Reservation Service or by calling the restaurant directly. All reservations must be canceled at least one (1) hour in advance of the reserved time on the day of the reservation. If you are unable to keep your reservation, and you fail to cancel in accordance with procedures provided herein or by the Restaurant, we may send you an email informing you that our records indicate that you were a no-show. We reserve the right to suspend access to or close your account at any time for any or no reason.
Orderliv reserves all rights, including, in its sole discretion, to refuse service or cancel reservations
Submitting information to our website and apps
Orderliv may enable users of the website, its applications or any software now or in the future to submit written works, photos, or videos (User Submissions) or host, share or publish User Submissions. All User Submissions once submitted to our website or through social media managed by Orderliv become the property of Orderliv. Orderliv reserves the right not to post the User Submissions to its website or to change the User Submissions in any way it sees fit.
You agree that Orderliv may publish your name and submissions on the website, Orderliv's social media or in any other media. You also agree that Orderliv does not guarantee the confidentiality of any User Submissions whether or not they are published on the website, its applications or other software. You agree that Orderliv does not endorse any User Submission and disclaims all liability in connection with a User Submission.
You agree not to submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Orderliv all of the licence rights granted herein. You agree not to submit information which is false or misleading, unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourage conduct that would be consider a criminal offence. You agree not to use the website to post advertisements or solicitations of business without our prior written consent. You agree that you will not impersonate another person when using the website.
Orderliv does not permit copyright infringing activities and infringement of intellectual property rights on its website. Orderliv will block and remove all content and User Submissions if properly notified that such content or User Submissions infringes another person's intellectual property rights. Orderliv reserves the right to remove content and User Submissions without prior notice.
Intellectual Property rights
You may retrieve and display the content of the website on a computer screen (including any tablet or smartphone device), store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise copy, reproduce, modify or distribute or use for commercial purposes any of the materials or content on the Website or accessed as part of the service without our permission.
If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.
Orderliv reserves all rights not expressly granted in and to the website and the Content and Marks.
All rights (including goodwill and, where relevant, trade marks) in the Orderliv name are owned by us or licensed to us. Other product and company names mentioned on the Website are the trade marks or registered trade marks of third parties.
Orderliv consents to operators of publicly available search engines, such as Google and Yahoo!, to use software applications, such as spiders, to copy materials from the website solely for the purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Orderliv reserves the right to withdraw that consent in full or in part at any time.
You agree to indemnify Orderliv, its related bodies corporate, affiliates, and the officers, directors, employees and agents of those entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expense (including but not limited to legal fees) arising from:
Limitation of Liability
Orderliv is not responsible for any photographical or typographical errors in relation to any detail or description of a particular restaurant. Orderliv takes no responsibility for any bad experiences or bad food at any of the restaurants you dine from. Since Orderliv does not have and never will have any contractual involvement in your orders or other dealings with the Participating Restaurant, Orderliv is not required to involve itself in the resolution of any dispute that arises between you and any Participating Restaurant.
Orderliv disclaims any liability for the acts, errors or omissions of any third party users, advertisers or sponsors on the Orderliv site. Orderliv is not responsible for the products, services, actions, errors or omissions of any product or service provided by any third party, such as a Participating Restaurant, in relation to the Orderliv site.
Changes to these terms
Vouchers and Promotions
Orderliv may from time to time offer vouchers, promotions or gift cards to its members free of charge or for value. Orderliv may from time to time permit Participating Restaurants to offer their own vouchers or promotions for use in conjunction with ordering their food or beverages.
Any vouchers, promotions or gift cards offered through the website or the app cannot be redeemed or refunded for cash with Orderliv or use beyond their respective expiry dates.
You are solely responsible for the security of any vouchers, promotions or gift cards that you open through using the website or the app. Orderliv is not responsible for any loss or damage to those vouchers, promotions or gift cards and does not have any obligation to replace them.
Orderliv has no obligation to redeem any vouchers, promotions or gift cards which appear in its sole opinion to have been tampered with or forged.
Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.
The manner, mode and extent of advertising by Orderliv on the Services are subject to change without specific notice to you.
In consideration for Orderliv granting you access to and use of the Services, you agree that Orderliv may place such advertising on the Services.
The Services may include hyperlinks to other web sites or content or resources. Orderliv may have no control over any web sites or resources which are provided by companies or persons other than Orderliv.
You acknowledge and agree that Orderliv is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
You acknowledge and agree that Orderliv is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
Orderliv is an One Stop Food Platform for Business and Food Lovers,It enables our users to quickly access unique Foods, exciting Recipes , quick Ordering , Diet tips and a 6 Sense Food recommendation system. Our aim is to bring millions of Food Lovers and Businesses together building an ecosystem of interconnectedness